A clear return policy from your own rules
Pick your return window, who pays return shipping, how refunds work and what can't be returned. You get a plain-English starting template to check, edit and paste into your store.
Return Policy Generator
No sign-up. What you type never leaves your device.
A starting template, not legal advice. Marketplaces such as Amazon and Etsy set their own return and shipping rules, and consumer laws differ by country and state. For example, customers in the EU generally have 14 days to withdraw from most online purchases. Check the rules that apply to you before you publish.
Everything you need, nothing you don't
Return window
Days to return, counted from delivery or purchase, and the item conditions you require.
Costs and refunds
Who pays return shipping, restocking fees, refund method and timing.
Exchanges
Offer exchanges for another size or color, or ask for a return and a new order.
Exceptions
Items that can't be returned, and what happens with damaged or wrong items.
Three formats
Copy or download plain text, Markdown or HTML for your store's policy pages.
Yours to edit
Plain sentences you can change. Check them against the rules where you sell.
Done in 3 steps
Answer the questions
Store name, return window, conditions, costs and refunds.
Read the preview
Check every sentence matches how you actually handle returns.
Copy or download
Plain text, Markdown or HTML, ready to edit and publish.