1Free trial
New accounts start with a 7-day free trial that includes 50 credits. No card is needed, so the trial can never turn into a charge by itself. When it ends, or when you've used its credits, your files stay in your account and you can choose a paid plan at any time.
Content created during the free trial is watermarked and may be used for personal, non-commercial purposes only, as explained in our Terms.
2Plans and renewal
Paid plans are billed in advance, monthly or yearly, and renew automatically at the end of each period at the price then in effect, until you cancel. You'll see the price and renewal date before you pay, and in your billing settings afterwards. If we change your plan's price, we'll tell you at least 30 days before the change, and it applies only from your next renewal.
Payments are processed by Stripe on behalf of Scalry Inc, which may appear on your card statement.
3Credits
- Plan credits are reset to your plan's monthly amount at the start of each month, on monthly and yearly plans alike. Unused plan credits don't roll over to the next month.
- Purchased credits (top-ups bought separately from a plan) roll over and don't expire while your account is open.
- Credits have no cash value, can't be transferred to another account, and aren't refunded once used, including when a generation doesn't turn out the way you hoped. A generation that fails with an error isn't charged, or its credits are returned to your balance.
4Cancelling
Cancel at any time from your billing settings, without contacting us or giving a reason. Cancellation takes effect at the end of the period you've already paid for. You keep your plan, and its remaining credits, until then, and aren't charged again. There's no cancellation fee. If you can't cancel in the app for any reason, contact us and we'll cancel it from the day you asked.
Commercial-use rights for content you created while your plan was active continue after you cancel.
5Refunds
Fees already paid are generally non-refundable, and we don't prorate a period you cancel partway through, with these exceptions:
- Your first payment, within 14 days. If your first paid period on a new subscription isn't working for you, contact us within 14 days of the charge. If you've used less than 20% of that period's credits, we'll refund it in full.
- A renewal you didn't use. If your plan renewed and you haven't used any of the new period's credits, contact us within 14 days of the charge (30 days for a yearly plan) for a full refund.
- Unused credit top-ups. Contact us within 14 days of buying credits you haven't used, and we'll refund them.
- Duplicate or incorrect charges are always refunded in full.
- Extended outages. If AiArter is unavailable for a prolonged period through our fault, we'll credit or refund the affected time.
Refunds go back to the original payment method, usually within 5-10 business days depending on your bank. When we refund a payment, the credits it added are removed from your balance. We don't refund fees for an account suspended or closed for breaking our Acceptable Use Policy. Nothing here limits any refund or cancellation rights you have under the law where you live.
6Questions
For anything about billing, cancelling or a refund, contact us or email legal@aiarter.com from the address on your account. We usually reply within one business day.
Need help with a charge?
Email legal@aiarter.com and we will reply, usually within one business day. You can also read our Terms.